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UX AUDIT SERVICES

Expert UX Audit Services to Uncover Hidden Revenue Leaks

I'm Samir Thakare, a UX Consultant and Product Designer based in Nagpur, Maharashtra, India. I offer specialized UX audit services that help business owners, SaaS founders, and product teams diagnose why their digital products aren't performing. Together, we'll find the friction points that are costing you customers and create a clear roadmap to fix them.

⚠️ Taking on limited clients this month.

15+

Years of Experience

I've been auditing and redesigning digital products for over 15 years, working with startups and enterprises across the globe.

100+

Projects Delivered

From early-stage MVPs to complex SaaS platforms, I've conducted audits and improvements that delivered measurable business impact.

ROI

Business Growth

Every audit is designed to uncover opportunities that directly boost conversions, reduce churn, and increase user loyalty.

Quick Overview

What Are UX Audit Services?

What is this service?

A UX audit is a systematic evaluation of your digital product – website, app, or software – to identify usability issues that hinder user satisfaction and conversion. I analyze the interface against proven usability principles, examine user journeys, and review analytics to pinpoint exactly where users are struggling.

Who needs this service?

Startup founders launching a new product, SaaS companies facing high churn, and established businesses that suspect their website or app is underperforming. If you're seeing high bounce rates, low conversions, or frequent support tickets about usability, a UX audit is your first step to fixing the root cause.

Why is it important?

Guessing what's wrong wastes time and money. A professional audit gives you data-backed insights, so you know exactly what to fix. It helps you prioritize improvements that have the biggest impact on user experience and your bottom line.

What are the expected outcomes?

You'll receive a detailed, actionable report that outlines every usability issue, ranks them by severity, and provides clear recommendations. The outcome is a roadmap to a smoother, more engaging user experience that drives growth.

Free Review

Get a Quick Initial Assessment

Not sure if you need a full audit? Let's hop on a quick call. I'll review your main product screens and give you 3 immediate, high-impact improvements you can make — no strings attached.

↳ Request a Quick Review

Common Issues

Business Challenges We Solve

If your digital product isn't performing, there's often hidden friction. Here are the common problems a UX audit uncovers.

Low Conversions & High Bounce Rates

Users land on your site or app but leave without taking action. We find out why — confusing navigation, unclear CTAs, or slow loading — and recommend fixes.

Poor User Retention

Customers sign up but don't stick around. We analyze onboarding and core features to see where users lose interest and suggest changes to improve product adoption.

Cluttered & Outdated Design

Over time, products become messy with too many features. We audit your information architecture and UI to create a clean, modern, and trustworthy design.

Clear Outcomes

The Benefits of a Professional Audit

Higher Conversions

By fixing confusing flows and optimizing calls-to-action, we ensure more visitors become paying customers — increasing your revenue without increasing ad spend.

Reduced User Friction

We remove roadblocks that cause frustration. A seamless, easy-to-use product keeps users engaged and reduces the likelihood of them switching to competitors.

Better Customer Satisfaction

When your product works as users expect, satisfaction rises. Fewer support tickets, more positive reviews, and stronger brand loyalty follow.

What Is Included

Comprehensive Audit Deliverables

Heuristic Evaluation

I review your interface against established usability principles (Nielsen's heuristics) to find violations that confuse users and hurt your credibility.

User Journey Analysis

I map out the paths users take through your product to identify dead ends, excessive steps, and confusion points that cause drop-offs.

Conversion Optimization Focus

I zero in on your critical conversion points — sign-ups, checkouts, form submissions — and recommend changes to maximize completion rates.

Actionable Strategy Report

You receive a clear, plain‑English document that ranks issues by severity and offers practical, prioritized solutions your team can implement immediately.

How It Works

Our Proven
Audit Process

Step 1: Discovery & Goal Setting

We kick off with a call to understand your business, your users, and what you want to achieve. I learn about your pain points and analytics to focus the audit on what matters most.

Step 2: Data Gathering & Research

I dive into your product, exploring every screen and flow. I also review any available user data, heatmaps, session recordings, or support tickets to get a full picture.

Step 3: Heuristic & Competitive Analysis

I evaluate your interface against UX best practices and also benchmark against competitors to spot areas where you can gain an edge.

Step 4: Identifying Friction Points

I compile a list of usability issues, prioritizing them by impact on user experience and business goals. I also note quick wins and longer‑term improvements.

Step 5: Strategy & Recommendations

I develop a clear strategy with actionable recommendations — including wireframe suggestions, UI changes, and content improvements — to address each issue.

Step 6: Delivery & Review Call

I present the final audit report in a walkthrough call, explaining each finding and how to implement the changes. You'll leave with a clear roadmap to improve your product.

Success Stories

Recent Audit Case Studies

↳ SaaS Onboarding Audit Impact: Reduced drop-offs by 40%

Client Challenge: A B2B SaaS platform was losing 60% of new users during the initial setup phase.
Solution Provided: I conducted a deep UX audit, identifying confusing terminology and a complex multi-step form. I recommended a simplified, guided onboarding journey with clear progress indicators.
Outcome Achieved: User activation increased by 40%, and support tickets related to setup dropped significantly.

↳ Healthcare App Usability Review Impact: Signups increased by 35%

Client Challenge: A healthcare startup's mobile app had poor appointment booking completion rates.
Solution Provided: I mapped the user journey, identified accessibility issues, and provided UI recommendations to clarify the booking calendar and reduce steps.
Outcome Achieved: Appointment bookings increased by 35%, and patient satisfaction scores improved.

↳ E‑commerce Checkout Optimization Impact: Cart abandonment reduced by 28%

Client Challenge: An online retail store had a high cart abandonment rate at checkout.
Solution Provided: I conducted a conversion‑focused audit, revealing unnecessary mandatory fields and a lack of trust signals. I recommended a guest checkout option and simplified the form.
Outcome Achieved: Cart abandonment dropped by 28%, and revenue increased as a result.

↳ EdTech Dashboard Audit Impact: Student engagement increased

Client Challenge: Students were struggling to find course materials on the learning platform.
Solution Provided: I audited the information architecture and navigation. I provided a strategy to reorganize the menu and dashboard for clarity.
Outcome Achieved: Students could access content faster, leading to better engagement and course completion rates.

Why Work With Samir

Samir Thakare
UX Consultant

I'm an independent UX Consultant and Product Designer based in Nagpur, Maharashtra, India, with over 15 years of experience. I've conducted audits and design improvements for more than 100 projects across SaaS, healthcare, education, and enterprise sectors.

What sets me apart? I offer direct, personal involvement in every project. I don't outsource your audit to juniors. I also provide practical, business‑focused recommendations — not just academic theories. My goal is to help you see a clear return on your investment by making your product a joy to use.

Nagpur Insights

Why Nagpur Businesses Need UX Audits

Growing Digital Landscape

Nagpur is rapidly digitizing across sectors — from healthcare and education to retail and manufacturing. Yet many local businesses have websites and apps that are clunky and hard to use. A UX audit helps them catch up and stand out.

Local User Preferences

I understand the local audience — their language preferences, browsing habits, and trust signals. I can tailor your audit to ensure your product resonates with Nagpur's diverse population, from students to professionals.

Startup & SME Support

Nagpur's startup ecosystem is booming. I've worked with several local startups to refine their MVPs through UX audits, helping them attract investment and users. I offer flexible pricing for early‑stage companies.

Nearby Areas Served

While I'm based in Nagpur, I also work with clients from Wardha, Amravati, Bhandara, Chandrapur, and Gondia. I can meet you in person or work remotely — whichever suits you best.

Questions

Frequently
Asked Questions

UX audit services involve a detailed expert review of your digital product to find usability problems. We analyze user journeys, interface design, and analytics to give you practical recommendations to improve the user experience.

The cost depends on the size and complexity of your product. A simple website audit costs less than a complex SaaS platform review. Let's discuss your specific needs on a call for an accurate quote.

A standard UX audit usually takes between 1 to 3 weeks. This allows enough time to thoroughly research your product, review user behavior, and create a highly actionable strategy report.

You will receive a comprehensive report detailing critical friction points, user journey maps, and a prioritized list of practical recommendations so your team knows exactly what to fix.

The process includes a discovery phase, a heuristic evaluation of your UI, user journey analysis, a review of your analytics data, and the delivery of a structured strategy document.

Yes. Once the audit is complete, we can transition into the design phase. As a Product Designer, I can create wireframes and high-fidelity UI designs based on our findings.

Absolutely. I frequently work with startup founders to ensure their product is intuitive, professional, and ready to engage early adopters effectively.

Yes, SaaS UX is a core specialty. I have audited and improved numerous enterprise-level applications, simplifying complex data presentation and workflows.

I utilize industry-standard tools like Figma for design mapping, and analytics platforms like Google Analytics or Hotjar to understand real user behavior.

I believe in simple, direct communication. We will use Google Meet or Zoom for review calls, and email or Slack for regular updates and sharing reports.

Yes, I am a UX consultant based in Nagpur, India. However, I offer remote consulting services and work with businesses all over the world.

Once we agree on the scope, I will request access to your platform and any existing analytics. We will then schedule a kickoff call to start the discovery process immediately.

A heuristic evaluation is a method where a UX expert reviews your interface against recognized usability principles (like Nielsen's heuristics) to identify violations and areas for improvement.

Yes, when needed, I conduct remote usability testing sessions with real users to observe how they interact with your product and uncover hidden friction points.

That's great! I will incorporate your analytics data into the audit to get a complete picture of user behavior and drop-off points, making the recommendations even more precise.

Ready to Improve?

Let's Find Out Why Users Are Leaving

Book a free consultation to discuss your business challenges and learn how a professional UX audit can help you grow.

↳ me@heysamir.com